Main takeaway
Mental health is not a linear process and every person has their individual and personal path, and digital products must provide tools for these different journeys.
What resources and information are valuable for those dealing with suicidal thoughts?
Validate feelings and normalize thoughts. Help people to understand the roots of the feelings and turn negative thoughts into a sense of hope.
Powerful stories. Communicate to the user they are not alone and encourage to connect with a support network.
Action driven. Access easily to resources to overcome a mental health crisis.
Research
Each person with suicidal thoughts experience their own process.
Research process was carried out by an external team. However, though multiple workshops and instances we made a hand off process that allow us to identify relevant insights and findings that were later shape the experience.
Strategy
Modular Design: Crafting crisis-stage-specific experiences based on queries to bring greater impact
Aiming to define the most appropriate user experience for people in a though moment related with their mental health, we decided to user the query those users entered to identify the stage in the journey and offer suitable resources that help them handle the situation. For that reason, it was really important to run some workshops with medical staffing to recognize the kind of resources that will have more impact on them. To enhance user experience during mental health crises, we used query inputs to identify users' stages and provide tailored resources.
De escalation experience for people with suicidal thoughts.
Description
Google is a multinational American technology company that focuses on artificial intelligence, online advertising, search engine technology, cloud computing, software, quantum computing, e-commerce and consumer electronics.
Role and Team
Ssr UX Strategist/Designer together with 2 UX Designers - 3 Visual Designers - 2 Design Leads
Type
Product Design (Health/Wellbeing)
Client
Date
2022
Results
Empowerment through design
Users were provided with tools to manage their mental health, take action, and help others accessing vital information, fostering self-efficacy during challenges.
Modular and Adaptive Experience
A modular design adapted to users’ urgency levels, offering personalized, flexible support for non-linear mental health journeys.
User-Centered Approach
Features like hotline access and interactive tools were designed to support users in critical moments, offering guidance without overwhelming them.
Warm, Human-Centric Design
The warm, accessible design moved away from clinical aesthetics, helping users feel supported and understood during crises.
Problem
Over 49,000 people died by suicide in 2022 just in USA, that means 1 death every 11 minutes. But it is not only the people who finally commit suicide but also those who think about suicide. Interactions with digital mental health products and resources often feel too clinical. This project sought to create a warmer, more supportive digital experience for those in crisis.
Content-first design
De-escalation
Immediate support (hotlines)
Refinement process to
tailor resources
Platforms for finding care
Find care
Talk to someone you trust
Hope and support from people
like you
Ways to help yourself
Take your mind off things
Helps people take a moment to calm down.
Directs people to different hotlines and text lines.
Helps people find tailored resources via filters.
- Group / identity
- Stressors
Design Process
Building connection by delivering what matters most.
AI model
- Personalized experience through visual elements.
- Tailored recommendations to handle emotions
Content-first model
Let’s work together!!
Get in touch
danielarboledamanyoma@gmail.com
Connect on LinkedIn
Daniel Arboleda
previous project
Internal applications ecosystem at Deloitte.
show case study
go to home
go to home
Product Designer
ABOUT ME
GET RESUME
previous project
Internal applications ecosystem at Deloitte.
show case study
Main takeaway
Mental health is not a linear process and every person has their individual and personal path, and digital products must provide tools for these different journeys.
What resources and information are valuable for those dealing with suicidal thoughts?
Validate feelings and normalize thoughts. Help people to understand the roots of the feelings and turn negative thoughts into a sense of hope.
Powerful stories. Communicate to the user they are not alone and encourage to connect with a support network.
Action driven. Access easily to resources to overcome a mental health crisis.
Research
Each person with suicidal thoughts experience their own process.
Research process was carried out by an external team. However, though multiple workshops and instances we made a hand off process that allow us to identify relevant insights and findings that were later shape the experience.
Strategy
Modular Design: Crafting crisis-stage-specific experiences based on queries to bring greater impact
Aiming to define the most appropriate user experience for people in a though moment related with their mental health, we decided to user the query those users entered to identify the stage in the journey and offer suitable resources that help them handle the situation. For that reason, it was really important to run some workshops with medical staffing to recognize the kind of resources that will have more impact on them. To enhance user experience during mental health crises, we used query inputs to identify users' stages and provide tailored resources.
De escalation experience for people with suicidal thoughts.
Description
Google is a multinational American technology company that focuses on artificial intelligence, online advertising, search engine technology, cloud computing, software, quantum computing, e-commerce and consumer electronics.
Role and Team
Ssr UX Strategist/Designer together with 2 UX Designers - 3 Visual Designers - 2 Design Leads
Type
Product Design (Health/Wellbeing)
Client
Date
2022
Results
Empowerment through design
Users were provided with tools to manage their mental health, take action, and help others accessing vital information, fostering self-efficacy during challenges.
Modular and Adaptive Experience
A modular design adapted to users’ urgency levels, offering personalized, flexible support for non-linear mental health journeys.
User-Centered Approach
Features like hotline access and interactive tools were designed to support users in critical moments, offering guidance without overwhelming them.
Warm, Human-Centric Design
The warm, accessible design moved away from clinical aesthetics, helping users feel supported and understood during crises.
Problem
Over 49,000 people died by suicide in 2022 just in USA, that means 1 death every 11 minutes. But it is not only the people who finally commit suicide but also those who think about suicide. Interactions with digital mental health products and resources often feel too clinical. This project sought to create a warmer, more supportive digital experience for those in crisis.
Content-first design
AI Model
- Personalized experience through visual elements
- Tailored recommendations to handle emotions
De-escalation
Immediate support (hotlines)
Refinement process to
tailor resources
Platforms for finding care
Find care
Talk to someone you trust
Hope and support from people
like you
Ways to help yourself
Take your mind off things
Helps people take a moment to calm down.
Directs people to different hotlines and text lines.
Helps people find tailored resources via filters.
- Group / identity
- Stressors
Design Process
Building connection by delivering what matters most.
Let’s work together!!
Get in touch
danielarboledamanyoma@gmail.com
Connect on LinkedIn
Daniel Arboledago to home
Product Designer
ABOUT ME
GET RESUME
Let’s work together!!
Get in touch
danielarboledamanyoma@gmail.com
Connect on LinkedIn
Daniel Arboleda
Main takeaway
Mental health is not a linear process and every person has their individual and personal path, and digital products must provide tools for these different journeys.
What resources and information are valuable for those dealing with suicidal thoughts?
Validate feelings and normalize thoughts. Help people to understand the roots of the feelings and turn negative thoughts into a sense of hope.
Powerful stories. Communicate to the user they are not alone and encourage to connect with a support network.
Action driven. Access easily to resources to overcome a mental health crisis.
Research
Each person with suicidal thoughts experience their own process.
Research process was carried out by an external team. However, though multiple workshops and instances we made a hand off process that allow us to identify relevant insights and findings that were later shape the experience.
Strategy
Modular Design: Crafting crisis-stage-specific experiences based on queries to bring greater impact
Aiming to define the most appropriate user experience for people in a though moment related with their mental health, we decided to user the query those users entered to identify the stage in the journey and offer suitable resources that help them handle the situation. For that reason, it was really important to run some workshops with medical staffing to recognize the kind of resources that will have more impact on them. To enhance user experience during mental health crises, we used query inputs to identify users' stages and provide tailored resources.
De escalation experience for people with suicidal thoughts.
Description
Google is a multinational American technology company that focuses on artificial intelligence, online advertising, search engine technology, cloud computing, software, quantum computing, e-commerce and consumer electronics.
Role and Team
Ssr UX Strategist/Designer together with 2 UX Designers - 3 Visual Designers - 2 Design Leads
Type
Product Design (Health/Wellbeing)
Client
Date
2022
Results
Empowerment through design
Users were provided with tools to manage their mental health, take action, and help others accessing vital information, fostering self-efficacy during challenges.
Modular and Adaptive Experience
A modular design adapted to users’ urgency levels, offering personalized, flexible support for non-linear mental health journeys.
User-Centered Approach
Features like hotline access and interactive tools were designed to support users in critical moments, offering guidance without overwhelming them.
Warm, Human-Centric Design
The warm, accessible design moved away from clinical aesthetics, helping users feel supported and understood during crises.
Problem
Over 49,000 people died by suicide in 2022 just in USA, that means 1 death every 11 minutes. But it is not only the people who finally commit suicide but also those who think about suicide. Interactions with digital mental health products and resources often feel too clinical. This project sought to create a warmer, more supportive digital experience for those in crisis.
Content-first design
AI Model
- Personalized experience through visual elements
- Tailored recommendations to handle emotions
De-escalation
Immediate support (hotlines)
Refinement process to
tailor resources
Platforms for finding care
Find care
Talk to someone you trust
Hope and support from people
like you
Ways to help yourself
Take your mind off things
Helps people take a moment to calm down.
Directs people to different hotlines and text lines.
Helps people find tailored resources via filters.
- Group / identity
- Stressors
Design Process
Building connection by delivering what matters most.
De escalation
Promote interactions to handle emotions based on the query entered.
Actions
If someone is considering suicide, contact info is provided to connect them with professionals.
Resources
Offer additional information to help the person understand and address their situation.
previous project
Internal applications ecosystem at Deloitte.
show case study
go to home